Courses

Management & Marketing

Change Management

Change Management

[ 3 Hours ]

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Course number: MM273101
The Change Management course is designed to assist the reader in conducting major change initiatives. It focuses on the many pitfalls that can cause failure, as well as the best change management process for improving the odds of success. The course also notes the characteristics of the person who should lead a change initiative, and how to deal with the conflicts that are frequently triggered by a major change. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Management Services.

Hard copy$29

PDF$29

Extra test(s)$15

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Coaching and Mentoring

Coaching and Mentoring

[ 3 Hours ]

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Course number: MM268301
The Coaching and Mentoring course discusses how to engage in the coaching and mentoring of employees, so that the results of these engagements are maximized. Topics covered include coaching models, the types of questions to use, how to issue feedback, session preparation, the different types of mentoring arrangements, and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$29

PDF$29

Extra test(s)$15

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Dealing with Problem Employees

Dealing with Problem Employees

[ 20 Hours ]

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Course number: B536109 Updated
No matter what problems you’re having with your employees, this course will offer proven techniques for creating a trouble-free workplace. Will show you how to: recognize who is and isn’t a problem; help problem employees get back on track; investigate problems and complaints; conduct performance evaluations; apply progressive discipline; suspend employees; fire employees; handle severances and references; institute effective policies and procedures; and more. Note: This course is not applicable to employees of state and local governments. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service.

NASBA field of study : Business Law

Hard copy$119

PDF$119

Extra test(s)$50

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Developing and Managing Teams

Developing and Managing Teams

[ 4 Hours ]

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Course number: MM262101
This course covers when to use teams, why it is critical to staff a team with a mix of personality types, and how to develop a high-performing team. The course also notes the importance of emotional intelligence, conflict resolution, and consensus building. It addresses many additional team topics, including how to manage a team, self-directed teams, and the decision-making process within a team. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$39

PDF$39

Extra test(s)$15

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Effective Employee Training

Effective Employee Training

[ 2 Hours ]

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Course number: MM483701 New
The Effective Employee Training course describes how training can be made more effective, so that it generates an improvement in business performance. The course covers the alignment of training with corporate strategy, how training materials should be tailored to specific needs, and how training materials can be designed to maximize knowledge retention. The course also covers how employees should be supported after training has been completed, so that they can implement what they have learned. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Relations.

Hard copy$19

PDF$19

Extra test(s)$12

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Contents

Employee Onboarding

Employee Onboarding

[ 2 Hours ]

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Course number: MM273601
The Employee Onboarding course discusses the reasons for a comprehensive onboarding system and then describes the contents of such a system. The course covers many types of orientation and the need for ongoing performance reviews and surveys, as well as the support of peer advisors, mentors and coaches at various phases of the onboarding process. The course also covers measurement systems, a new employee checklist, and a number of special onboarding challenges. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources.

Hard copy$19

PDF$19

Extra test(s)$12

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Contents

Employer's Legal Handbook

Employer

[ 18 Hours ]

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Course number: B330913
This course is absolutely essential for anyone with employees. Covers hiring, firing, personnel policies, employee benefits, discrimination, ADA requirements, workers' compensation, workplace health & safety, wage & hour requirements, payroll taxes and independent contractors. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service.

NASBA field of study : Business Law

Hard copy$109

PDF$109

Extra test(s)$45

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Contents

Human Resources Guidebook

Human Resources Guidebook

[ 18 Hours ]

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Course number: MM276502
This course describes how to plan for the appropriate staffing and skill levels in a business, as well as how to design jobs and tailor recruiting campaigns to attract the correct types of candidates. There is extensive coverage of employee development, including career development, training programs, and succession planning. The course also notes the many types of compensation and benefits, as well as their tax implications, and finishes with coverage of legal issues, including discrimination, related laws, and records management requirements. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$109

PDF$109

Extra test(s)$45

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Contents

Manager's Guide to Delegation

Available in PDF format only.
Manager

[ 4 Hours ]

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Course number: MM124401
Delegation amounts to a lot more than just passing work off onto your subordinates. When handled correctly, it gives you a chance to strengthen your department by developing the skills and organizational competencies of your people. This course is filled with quick tips, exercises, self-assessments, and practical worksheets to help you master an easy five-step process for effective delegation. You’ll learn how to determine which tasks to delegate, identify the right person for the job, assign the task, monitor progress, provide feedback, and evaluate performance. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Management Services.

PDF$39

Extra test(s)$15

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Contents

Manager's Legal Handbook

Manager

[ 20 Hours ]

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Course number: MM265708
If you supervise employees or independent contractors, this is your perfect resource. This course provides everything you need to stay within the bounds of the law, including: hiring, discrimination, wages and hours, privacy, time off, workplace policies, firing and layoffs, and more. Includes up-to-date information on discrimination laws, health care reform, social media developments, and more. It also provides information on the laws of each state. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Business Law

Hard copy$119

PDF$119

Extra test(s)$50

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Contents

Maximizing Employee Potential

Available in PDF format only.
Maximizing Employee Potential

[ 11 Hours ]

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Course number: MM131501
Learn how to master and continually practice tactical, day-to-day talent management. Gain the skills to: assess individual potential; attract and select the right person for each position; conduct ongoing task-focused training; appraise how employees are working and provide constructive feedback; encourage career planning and advancement; identify and groom a replacement; transfer informal knowledge through job shadowing and mentoring; and much more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

PDF$69

Extra test(s)$30

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Contents

Negotiation

Negotiation

[ 5 Hours ]

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Course number: MM273801
The Negotiation course provides an overview of the negotiation process. It introduces the basic negotiation concepts, including the best alternative to a negotiated agreement, the reservation price, and the zone of possible agreement. The course also notes the differences between distributive and integrative negotiations. It addresses the characteristics of a negotiator, how to prepare for a negotiation, and the types of tactics that can be used in a negotiation. Attention is also paid to dealing with failing negotiations, negotiations with employees and suppliers, and how to measure the effectiveness of negotiations. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Business Management & Organization.

Hard copy$39

PDF$39

Extra test(s)$20

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Contents

Performance Appraisals

Performance Appraisals

[ 10 Hours ]

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Course number: MM268702 Closeout
This course will give you the skills, confidence, and guidance you need to get the most from the performance-appraisal process, and from your people. It will show you the best ways to: review an employee’s past performance; prepare for the face-to-face meeting; assess how successful the employee has been at meeting goals; set new objectives; help develop career plans; evaluate performers at every level; understand the importance of coaching and counseling throughout the year; write up the appraisal and use ratings; follow up effectively; and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources.

Hard copy$45

PDF$45

Extra test(s)$25

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Contents

Policies for Workplace Technologies

Policies for Workplace Technologies

[ 9 Hours ]

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Course number: MM155404
Worried that your company’s employees might post trade secrets on Facebook, send harassing email, or text while driving on company business? Advances in workplace technology bring big benefits, but they can also bring legal exposure. To protect your company, you need to develop clear, specific policies—or update the ones you already have. This course provides everything you need to adopt effective rules for employee use of: email; social media, such as Twitter and Facebook; instant messaging; mobile devices, including cell phones and tablets; company and personal blogs; and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Business Law.

Hard copy$69

PDF$69

Extra test(s)$25

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Contents

Predicting Success

Predicting Success

[ 8 Hours ]

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Course number: MM157701
Predicting Success is a practical guide to finding the perfect member for your team. By applying the principles and tools of human analytics to the workplace, you'll avoid bad culture fits, mismatched skillsets, entitled workers, and other hiring missteps that drain the team of productivity and morale. This course provides guidance toward implementing tools like the Predictive Index®, behavior analytics, hiring assessments, and other practical resources to build your best team and achieve the best outcomes. You’ll learn how to: hire without the worry of mismatched expectations; apply practical analytics tools to the hiring process; build the right team and avoid disconnected or dissatisfied workers; and start seeing candidates as opportunities. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$69

PDF$69

Extra test(s)$20

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Contents

Project Management

Project Management

[ 14 Hours ]

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Course number: MM273301
This course discusses all aspects of project management. It explores how projects are initiated, evaluated, and selected. It also addresses all phases of project planning, the use of CPM and PERT to schedule tasks, and how to make trade-offs between the various project constraints. The course tackles many other subjects as well, including change management, project estimating, risk management, reporting, and project management at the enterprise level. The course also delves into the intricacies of team development and management. In total, the course is intended to introduce the topic to a new project manager, as well as to refine the skills of a more experienced one. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Business Management & Organization

Hard copy$99

PDF$99

Extra test(s)$35

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Recruiting and Hiring

Recruiting and Hiring

[ 4 Hours ]

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Course number: MM262201
This course shows how to create a job specification, and the many methods available for locating the most highly qualified candidates for a position. The course also describes general hiring principles, preliminary screening activities, how to conduct an interview, and the best way to manage the reference checking process. The course also notes how to evaluate candidates, describes the job offer, addresses how to handle counteroffers, and several related topics. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$39

PDF$39

Extra test(s)$15

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Contents

Selling to the Affluent

Selling to the Affluent

[ 10 Hours ]

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Course number: MM156202
The financial crisis has affected the affluent as well as the less affluent. This course brings you up to date with today's affluent and helps you understand what adjustments need to be made in order to successfully attract, service, and retain lifelong affluent customers and clients. Explains how the financial crisis elevated the level of anxiety and how this has affected major purchase decisions and offers step-by-step guidance on how to navigate the process of overcoming social self-consciousness during the sales process. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service.

NASBA field of study : Communications and Marketing

Hard copy$69

PDF$69

Extra test(s)$25

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Contents

The Employee Experience

The Employee Experience

[ 10 Hours ]

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Course number: MM310501
Organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. This course will teach you how to build a deeply engaged workforce. By establishing a clear set of expectations and promises and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. You will learn how to leverage the full potential of your people to transform your future. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service.

NASBA field of study : Personnel/Human Resources

Hard copy$69

PDF$69

Extra test(s)$25

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Contents