For a complete course description, click on your selection below.
Constructive Confrontation (15 hours)
Hiring and Keeping the Best People (10 hours)
Influence Without Authority (15 hours)
Managing Professionals (15 hours)
Marketing to the Social Web (10 hours)
Marketing Without Advertising (10 hours)
Motivating People (10 hours)
Performance Management (10 hours)
Power Up Your Profits (15 hours)
Starting and Managing a Nonprofit Organization (15 hours)
What Clients Love (15 hours)
| Constructive confrontation isn't conflict. It's a structured, systematic approach to decreasing conflict and increasing accountability in the workplace. Continuous accountability is a simple concept, but can quickly get lost in the pressurized world of business, where good plans fall apart as work overflows and day-to-day crises take precedence. Constructive confrontation prevents this by keeping projects on schedule through a step-based, systematic approach. Goals are well articulated and documented, and confrontation is planned. The concept works because it’s simple. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
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Course Number: MM515 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |
Hiring and Keeping the Best People
| In today's ever changing business environment, hiring an all-star workforce and keeping it in place is a challenge for any organization. With an overview on topics such as recruiting the right people, cultivating the right culture, avoiding employee burnout, and calculating employee turnover, this course offers managers a clear understanding of how to hire more effectively and increase retention. Packed with hands-on tips and tools, this helpful guide provides actionable and practical advice for managers and human resource professionals alike. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
Course Number: MM435 |
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| If you already have the book, you can order the rest of the course for $50.00. | |
| Study with a Friend--Extra tests are only $20 | |
| No matter what your organizational position, or what kind of clients and customers you deal with, part of your success depends on being able to influence people over whom you have no formal control. This course provides a proven, effective model for breaking through the impasse and building an environment of collaboration, mutual assistance, and real achievement. It skillfully demonstrates, with numerous examples, how managers and other employees can achieve their career objectives, as well as those of their companies, by forming mutually advantageous alliances. It offers advice on coping with turf rivalries, handling delicate inter-level relations and tips on how to bypass rules and foster managerial flexibility and innovation. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
Course Number: MM622 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |
Whether you have just been appointed as a group leader or you are a battle-scarred veteran, managing professional people is difficult. This course covers: adding value as a group leader; getting people to accept your guidance; avoiding group meetings where you meet for no clear purpose; dealing with oh-so-talented but oh-so-annoying professionals who exhibit attitude problems or are just difficult to work with; and more. Contains real-world examples, self-evaluation materials and concrete advice. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |
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Course Number: MM503 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |
| This course helps marketers and their companies understand how to engage customers, build customer communities, and maximize profits in a time of marketing confusion. Marketers must look to the Web for new ways of finding customers and communicating with them, rather than at them. From Facebook and YouTube to blogs and Twitter-ing, social media on the Internet is the most promising new way to reach customers. This course presents an exceptional opportunity to use these new tools and models to reach new markets, even in today’s fragmented media environment to see immediate results and growth. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
Course Number: MM904 |
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| If you already have the book, you can order the rest of the course for $50.00. | |
| Study with a Friend--Extra tests are only $20 | |
| Provides high-impact, low-cost marketing strategies to: encourage customers to spread the good word about your business; attract new customers and gain their trust; turn dissatisfied customers into loyal supporters; list your products or services widely and inexpensively; and more. Also outlines simple, effective strategies to market your business on the Web, including how to identify an online strategy for your business and create an online presence for your business. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
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Course Number: MM211 |
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| If you already have the book, you can order the rest of the course for $50.00. | |
| Study with a Friend--Extra tests are only $20 | |
| This course will help managers develop the skills to motivate people to perform at their best, make work meaningful and rewarding, foster commitment and innovation, and retain top performers. Concise, action-oriented, and packed with invaluable strategies and tools, this timely guide will help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow. Course includes text, interactive study guide, final exam, and grading service. |  |
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Course Number: MM517 |
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| If you already have the book, you can order the rest of the course for $50.00. | |
| Study with a Friend--Extra tests are only $20 | |
| The essence of management is learning how to achieve results through other people. Until you learn to make the most of people resources, your career and success will be limited. This course sets out a plan to help you set clear goals, motivate employees to do their best, prepare formal performance appraisals, create a development plan to increase employee productivity, and face people problems head on. Course includes text, interactive study guide, final exam, and grading service. |  |
Course Number: MM623 |
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| If you already have the book, you can order the rest of the course for $50.00. | |
| Study with a Friend--Extra tests are only $20 | |
| This course is designed to provide principles, strategies, and techniques to help you build your practice by obtaining clients and building their businesses. Selling accounting services is different than selling law services, brokerage services, or products of any kind because your job isn’t over when the contract is signed. It’s only the first step in a long-term relationship. Aiming to dramatically enhance your growth potential, the text takes a step-by-step approach to developing and mastering a stronger marketing and sales presence. You’ll learn how to obtain and satisfy clients, get more enjoyment from your work, and benefit from more satisfaction in your professional experience. Course includes text, interactive study guide, final exam, and grading service. |  |
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Course Number: MM450 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |
Starting and Managing a Nonprofit Organization
| This course provides essential guidance for those interested in starting new nonprofits, as well as valuable advice for directors of established organizations. It contains essential information on virtually every legal aspect of starting and operating a nonprofit organization, from receiving and maintaining tax-exempt status to tips for successful management practices. This course is filled with practical guidance on the rules and regulations governing nonprofit organizations, including corporate, tax, and fundraising law applications and implications, invaluable checklists, step-by-step guidance, and a glossary of legal terms for fail-safe compliance. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
Course Number: MM928 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |
| What Clients Love will help you stand out from the crowd -- and sell anything to anyone. From making a pitch to building a brand, from designing a logo to closing a sale, this is a field guide to take with you to the front lines of today's business battles. What Clients Love will help you get focused, stay focused, and follow the essential rules to success -- by doing the little things right and the big things even better. Course level: Basic. Prerequisites: None. Course includes text, interactive study guide, final exam, and grading service. |  |
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Course Number: MM311 |
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| If you already have the book, you can order the rest of the course for $75.00. | |
| Study with a Friend--Extra tests are only $30 | |