Management & Marketing

 Change Management(3 hours)
 Coaching and Mentoring(3 hours)
 Dealing with Problem Employees(20 hours)
 Developing and Managing Teams(4 hours)
 Employee Onboarding(2 hours)
 Employer's Legal Handbook(18 hours)
 Human Resources Guidebook(18 hours)
 Manager's Guide to Delegation(4 hours)
 Manager's Legal Handbook(20 hours)
 Maximizing Employee Potential(11 hours)
 Negotiation(5 hours)
 Performance Appraisals(10 hours)
 Policies for Workplace Technologies(9 hours)
 Predicting Success(8 hours)
 Project Management(14 hours)
 Recruiting and Hiring(4 hours)
 Selling to the Affluent(10 hours)
Change Management(3 hours)

The Change Management course is designed to assist the reader in conducting major change initiatives. It focuses on the many pitfalls that can cause failure, as well as the best change management process for improving the odds of success. The course also notes the characteristics of the person who should lead a change initiative, and how to deal with the conflicts that are frequently triggered by a major change. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Management & Organization.

Course Number: MM273101
CPE Credit: 3 hours
Price: $29

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Coaching and Mentoring(3 hours)

The Coaching and Mentoring course discusses how to engage in the coaching and mentoring of employees, so that the results of these engagements are maximized. Topics covered include coaching models, the types of questions to use, how to issue feedback, session preparation, the different types of mentoring arrangements, and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM268301
CPE Credit: 3 hours
Price: $29

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Dealing with Problem Employees(20 hours)

No matter what problems you’re having with your employees, this course will offer proven techniques for creating a trouble-free workplace. Will show you how to: recognize who is and isn’t a problem; help problem employees get back on track; investigate problems and complaints; conduct performance evaluations; apply progressive discipline; suspend employees; fire employees; handle severances and references; institute effective policies and procedures; and more. Note: This course is not applicable to employees of state and local governments. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service. Course category: Business Law.

Course Number: B136108
CPE Credit: 20 hours
Price: $119

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Developing and Managing Teams(4 hours)

This course covers when to use teams, why it is critical to staff a team with a mix of personality types, and how to develop a high-performing team. The course also notes the importance of emotional intelligence, conflict resolution, and consensus building. It addresses many additional team topics, including how to manage a team, self-directed teams, and the decision-making process within a team. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Management and Organization.

Course Number: MM262101
CPE Credit: 4 hours
Price: $39

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Employee Onboarding(2 hours)

The Employee Onboarding course discusses the reasons for a comprehensive onboarding system and then describes the contents of such a system. The course covers many types of orientation and the need for ongoing performance reviews and surveys, as well as the support of peer advisors, mentors and coaches at various phases of the onboarding process. The course also covers measurement systems, a new employee checklist, and a number of special onboarding challenges. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM273601
CPE Credit: 2 hours
Price: $19

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Employer's Legal Handbook(18 hours)

This course is absolutely essential for anyone with employees. Covers hiring, firing, personnel policies, employee benefits, discrimination, ADA requirements, workers' compensation, workplace health & safety, wage & hour requirements, payroll taxes and independent contractors. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service. Course category: Business Law.

Course Number: B130912
CPE Credit: 18 hours
Price: $109

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Human Resources Guidebook(18 hours)

This course describes how to plan for the appropriate staffing and skill levels in a business, as well as how to design jobs and tailor recruiting campaigns to attract the correct types of candidates. There is extensive coverage of employee development, including career development, training programs, and succession planning. The course also notes the many types of compensation and benefits, as well as their tax implications, and finishes with coverage of legal issues, including discrimination, related laws, and records management requirements. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM146501
CPE Credit: 18 hours
Price: $109

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Manager's Guide to Delegation(4 hours)

Delegation amounts to a lot more than just passing work off onto your subordinates. When handled correctly, it gives you a chance to strengthen your department by developing the skills and organizational competencies of your people. This course is filled with quick tips, exercises, self-assessments, and practical worksheets to help you master an easy five-step process for effective delegation. You’ll learn how to determine which tasks to delegate, identify the right person for the job, assign the task, monitor progress, provide feedback, and evaluate performance. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Administrative Practice.

Course Number: MM124401
CPE Credit: 4 hours
Price: $39

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Manager's Legal Handbook(20 hours)

If you supervise employees or independent contractors, this is your perfect resource. This course provides everything you need to stay within the bounds of the law, including: hiring, discrimination, wages and hours, privacy, time off, workplace policies, firing and layoffs, and more. Includes up-to-date information on discrimination laws, health care reform, social media developments, and more. It also provides information on the laws of each state. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Law.

Course Number: MM265708
CPE Credit: 20 hours
Price: $119

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Maximizing Employee Potential(11 hours)

Learn how to master and continually practice tactical, day-to-day talent management. Gain the skills to: assess individual potential; attract and select the right person for each position; conduct ongoing task-focused training; appraise how employees are working and provide constructive feedback; encourage career planning and advancement; identify and groom a replacement; transfer informal knowledge through job shadowing and mentoring; and much more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM131501
CPE Credit: 11 hours
Price: $69

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Negotiation(5 hours)

The Negotiation course provides an overview of the negotiation process. It introduces the basic negotiation concepts, including the best alternative to a negotiated agreement, the reservation price, and the zone of possible agreement. The course also notes the differences between distributive and integrative negotiations. It addresses the characteristics of a negotiator, how to prepare for a negotiation, and the types of tactics that can be used in a negotiation. Attention is also paid to dealing with failing negotiations, negotiations with employees and suppliers, and how to measure the effectiveness of negotiations. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Management & Organization.

Course Number: MM273801
CPE Credit: 5 hours
Price: $39

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Performance Appraisals(10 hours)

This course will give you the skills, confidence, and guidance you need to get the most from the performance-appraisal process, and from your people. It will show you the best ways to: review an employee’s past performance; prepare for the face-to-face meeting; assess how successful the employee has been at meeting goals; set new objectives; help develop career plans; evaluate performers at every level; understand the importance of coaching and counseling throughout the year; write up the appraisal and use ratings; follow up effectively; and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM268702
CPE Credit: 10 hours
Price: $69

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Policies for Workplace Technologies(9 hours)

Worried that your company’s employees might post trade secrets on Facebook, send harassing email, or text while driving on company business? Advances in workplace technology bring big benefits, but they can also bring legal exposure. To protect your company, you need to develop clear, specific policies—or update the ones you already have. This course provides everything you need to adopt effective rules for employee use of: email; social media, such as Twitter and Facebook; instant messaging; mobile devices, including cell phones and tablets; company and personal blogs; and more. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Law.

Course Number: MM155404
CPE Credit: 9 hours
Price: $69

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Predicting Success(8 hours)

Predicting Success is a practical guide to finding the perfect member for your team. By applying the principles and tools of human analytics to the workplace, you'll avoid bad culture fits, mismatched skillsets, entitled workers, and other hiring missteps that drain the team of productivity and morale. This course provides guidance toward implementing tools like the Predictive Index®, behavior analytics, hiring assessments, and other practical resources to build your best team and achieve the best outcomes. You’ll learn how to: hire without the worry of mismatched expectations; apply practical analytics tools to the hiring process; build the right team and avoid disconnected or dissatisfied workers; and start seeing candidates as opportunities. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM157701
CPE Credit: 8 hours
Price: $69

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Project Management(14 hours)

This course discusses all aspects of project management. It explores how projects are initiated, evaluated, and selected. It also addresses all phases of project planning, the use of CPM and PERT to schedule tasks, and how to make trade-offs between the various project constraints. The course tackles many other subjects as well, including change management, project estimating, risk management, reporting, and project management at the enterprise level. The course also delves into the intricacies of team development and management. In total, the course is intended to introduce the topic to a new project manager, as well as to refine the skills of a more experienced one. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Business Management & Organization.

Course Number: MM273301
CPE Credit: 14 hours
Price: $99

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Recruiting and Hiring(4 hours)

This course shows how to create a job specification, and the many methods available for locating the most highly qualified candidates for a position. The course also describes general hiring principles, preliminary screening activities, how to conduct an interview, and the best way to manage the reference checking process. The course also notes how to evaluate candidates, describes the job offer, addresses how to handle counteroffers, and several related topics. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam, and grading service. Course category: Personnel/HR.

Course Number: MM262201
CPE Credit: 4 hours
Price: $39

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page
Selling to the Affluent(10 hours)

The financial crisis has affected the affluent as well as the less affluent. This course brings you up to date with today's affluent and helps you understand what adjustments need to be made in order to successfully attract, service, and retain lifelong affluent customers and clients. Explains how the financial crisis elevated the level of anxiety and how this has affected major purchase decisions and offers step-by-step guidance on how to navigate the process of overcoming social self-consciousness during the sales process. Course level: Basic. Prerequisites: None. Course includes integrated text and study guide, final exam and grading service. Course category: Marketing.

Course Number: MM156202
CPE Credit: 10 hours
Price: $69

Preview the
Table of Contents

Enjoy Our Full Service Delivery

Use this option if you're ordering a complete course that you'd like shipped to you.

  • Receive the textbook shown for review at your leisure
  • One course or many - the shipping charge is the same
  • Build a valuable professional library

Already Have This Book?

If you already own the book shown, you may order the rest of the test materials using this option.

  • Leverage the power of your current library
  • Take advantage of our no-book discount
Note: If you order a course without the textbook and select "email" as your shipping option when checking out, a link to the course materials will be emailed to you immediately so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

Hours: M-F 8:00 AM - 4:30 PM Central Time

Order the PDF version of the course, get your materials faster, and save on shipping!

When you select the PDF version, a link to the course materials will be immediately shown on your order confirmation screen and emailed to you so you may begin working on the course.

We'll then get the course(s) set up in our online grading system and send you an email with your login information for grading the test(s). You'll receive this second email no later than 2 hours after you place your order (during business hours, as shown below). If you place your order after-hours, you'll receive this second email shortly after we reopen for business.

  • You'll receive the course text and final exam as separate files
  • The course materials come in a searchable PDF format
  • There are no shipping delays or shipping fees
  • The grading fee is included in the cost of the course
Hours: M-F 8:00 AM - 4:30 PM Central Time

Our Extra Tests are the Best Deal Around!

Our Study-With-a-Friend program lets you purchase extra test booklets for great low prices. By sharing a course with one or more colleagues, you can slash the cost of your CPE.

  • You can order as many extra test booklets as you like
  • Each person completes the test and submits the answer sheet independently
  • Each person receives a separate Certificate of Completion
  • The grading fee is included in the cost of the extra test booklet
  • The only thing you share is the text for the course

Note: Someone must order the full course before extra tests can be purchased

Important: If you're ordering JUST an extra test online and you are not the person who originally ordered the course, please use the Comments screen during the checkout process to tell us who ordered the original copy of the course.
Table of Contents
The Table of Contents for this course is not yet available.
Try again soon!


Go To Top of Page